FAQ
All of the frequently asked questions—about everything from shipping and delivery to the arts—in one convenient location.
About the Art
Original handmade paintings from native artists and sculptures in the form of statues in stone, brass and fiber are made available for sale in this website.
We include artist statements within the artwork listing that provide insight into their creative process or the meaning behind the piece.
The price range of our artwork suits a variety of budgets. You can refine your search by price on our website.
Absolutely! Each artwork listing will include detailed information about the size (dimensions), medium (e.g., oil on canvas, bronze), and any other relevant details about the materials used.
In product details, click on the ‘Artist name’ and a new window opens with information on background and artistic style of the artist
Unfortunately, we primarily sell artwork online. However, we provide high-quality images from multiple angles to give you a good sense of the piece.
Yes, for original artwork we sell, a certificate of authenticity will be included with your purchase. This document verifies the artwork's origin and legitimacy.
When you logon to our website, you will find the menus on the header section. Our products are mainly classified into two categories viz, Paintings and Sculptures. Sub-categories or Art Types like Gond painting, Warli painting etc, are grouped under sub menus. Click on any category and sub-category to view all the products. Alternately you can select product sub-category directly from the footer section.
The products are also displayed on the home page. You can browse and click on any product to view the details.
On the top, right above the header section ‘search’ option is available. Enter the word or product you are looking for. For example, when you enter ‘Gond’, all the products under Gond sub-category will be displayed. Browse through them and click on the relevant product to view the details.
Presently we are offering originals only. When we offer prints , each artwork listing will clearly specify what you are purchasing (originals, limited edition prints, open edition prints, etc).
Absolutely Yes! We can customize paintings and sculptures according to your required sizes. Please refer our ‘Art Customisation’ page for details.
Ordering and Payment
Placing an order is easy! Browse our collections, add your desired artwork to your cart, and follow the checkout process.
We process orders quickly, so changes may not always be possible. Please see the Refund and Cancellation page for more details.
Please check your spam folder first. If you still cannot locate the email, contact us at [your email address] and we'll be happy to help.
The payment gateway Razorpay accepts payments through debit, credit card issued by Amex, MasterCard, Mastro, Rupay and through UPI
Absolutely! We use industry-standard encryption (SSL) to protect your credit card information during checkout.
Yes, we accept international credit cards.
There could be a few reasons for a declined payment. Please check with your bank to ensure there are no sufficient funds or authorization issues. You can also try using a different payment method.
Yes. You will receive an email confirmation with your order details shortly after placing your order. you can also track your order using our website under account there is order section from there you can track your whole order history.
This site has a verified SSL certificate to protect the data encrypted while transfer. Further, the payment gateway Razorpay and Stripe also use SSL certificate, are secure enough to protect your card details.
Yes, you need to create an account to make any purchases. You can create your profile using a user Id and password. You can add your billing address and shipping address along with contact details.
We ship through DHL, Bluedart, Safexpress and if the PIN code area is not serviceable then through Speed Post. International shipments will be sent through DHL courier.
Art Care
Keep your art out of direct sunlight. UV rays can cause significant fading over time.
Choose a location with moderate temperature and humidity levels (ideally 65-75°F and 40-55% humidity). Avoid hanging art near heat sources, vents, or kitchens where humidity levels can fluctuate.
In most cases, dusting with a soft, dry microfiber cloth is sufficient. Never use cleaning products or water directly on the artwork. If your artwork requires more specialized cleaning, consult a professional conservator.
For minor tears, punctures, or loose threads, contact a professional art conservator for an assessment and proper repair. Don't attempt to fix it yourself, as this could cause further damage.
Store your artwork in a cool, dry place away from direct sunlight. Use acid-free tissue paper or archival-quality materials to wrap the artwork for protection.
If your artwork has sustained significant damage, or you notice any concerning signs of deterioration, consult a professional art conservator for proper restoration or preservation techniques.
Dust your sculpture gently with a soft brush or microfiber cloth. For some materials, a damp cloth may be appropriate, but always check with a conservator first. Avoid using harsh chemicals or abrasive cleaners.
It's best to minimize handling your artwork. The oils from your fingers can damage the surface over time.
At home : In living room, dining room or bedrooms.
At commercial establishments: In office, board room, lounge, dining area or any open space.
At home : In the entrance to the house, courtyard, verandah, living room, pooja room, in the garden.
At commercial establishments: In the entrance area, lounge, board room, cafeteria, in the open areas like pathways, park, near fountains.
A young artist by the name Jangarh Singh Shyam from a remote village in Madhya Pradesh who became an icon of Gond painting. His epoch-making work brought the genre to limelight.
Jivya Soma Mashe, the native Warli artist who was the first to paint on paper. The paintings of rituals and festivals were made on hut walls by the women folk. Jivya, departing from traditional themes and methods painted and his creations were exhibited in international forums.
Shipping and Delivery
Shipments for delivery within India is free. Shipping cost for delivery outside India must be borne by the buyer. International shipment costs depend on the destination and the product measurements. We would advise you of the actual cost before shipment.
Shipments within India: Ordered items (other than customisation) will be shipped within 5-7 business days from the date of order.
International shipments: Ordered items (other than customisation) will be shipped within 7-10 business days from the date of order. Delivery time depends on the destination country. If the shipment is sent through courier it may take up to 7 days to reach the destination. Bulky item like sculpture sent through ship will take more time to reach, depending on the destination.
For international orders, you may be responsible for any import taxes or duties imposed by your country's customs office. We recommend familiarizing yourself with these fees before placing your order.
We ship within India and to international destinations.
Absolutely! You can do this by our website. under account there is a section called order click on it, here you will find everything about the order you have placed.
We will pay the shipping charges. However, the product to be returned should be unused, to be repacked in the same package in which it was received.
Please contact us as soon as possible if you need to change your address. We'll do our best to accommodate your request, but changes may not be possible once your order has shipped.
We apologize for any errors. If you receive the wrong item, please contact us immediately and we will arrange for the correct artwork to be shipped to you.
Contact Us
We recommend contacting us by [preferred method, e.g., email] at [your email address] for any inquiries. We also accept phone calls at [your phone number].
We strive to respond to all inquiries within [number] business days. During peak times, it may take slightly longer. We appreciate your patience!
We currently do not offer a live chat feature. However, you can reach us quickly and easily by email at [your email address]
While you can't directly track your order through us by contacting customer service, we can provide you with instructions on how to track your order or locate the relevant tracking information.
We do offer customer service support through social media you can find us on [social media platforms] for updates and announcements. For any specific inquiries, please reach out via email at [your email address].
We appreciate your feedback! Your thoughts help us improve our service and selection. Here are a few ways you can leave feedback or a review:
- Leave a review on the product page: Many of our product listings allow you to leave a star rating and written review directly on the product page.
- Contact us directly: We welcome your feedback by email at [your email address].
- Social media: You can also share your thoughts on our social media pages.
If you can't find the answer to your question in our FAQs, please don't hesitate to contact us! We're happy to help in any way we can. You can reach us by email at [your email address] or by phone at [your phone number].
Returns and Refunds
We apologize for any errors. If you receive the wrong item, please contact us immediately and we will arrange for the correct artwork to be shipped to you.
We want you to be happy with your selection of art! In case you have any valid reasons for return or cancellation, you may do so.
Please see our Returns and Cancellations page for details on conditions for return, initiating a return, original packaging requirements, and return shipping costs.
We take great care to package your artwork securely. However, if your artwork arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund at your discretion.